Grievance Redressal

Grievance Officer

• Name: Pawan Kumar, Grievance Officer, Crochet Corner
• Email: crochetcorners.official@gmail.com
• Phone / WhatsApp: +91 74278 80073
• Address: Crochet Corner, Jaipur, Rajasthan, India
• Working hours: Monday to Saturday, 10:00 am to 7:00 pm IST

How to raise a complaint

• Write to us with your order number, the date of purchase and a short description of the issue.
• Attach photos or a short video where the complaint relates to a damaged, incorrect or defective item.
• Tell us the outcome you would like — replacement, refund, correction of data, or removal of content.

Our timelines

• We acknowledge every complaint within 48 hours of receiving it.
• We aim to resolve most complaints within 15 days, and never later than 30 days from receipt.
• If a complaint needs more time — for example while a courier investigation is running — we will keep you updated on progress.

If you are not satisfied

If our response does not resolve your concern, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915 / consumerhelpline.gov.in). For data-protection concerns, you may also approach the relevant authority under applicable Indian data protection law.