Privacy Policy

Information we collect

• Details you give us: name, delivery address, email address, phone number, gift messages and any customisation notes you add to an order.
• Order and payment information: what you bought, order value, payment status and the payment reference returned by our payment partner. We never see or store your full card, UPI or bank credentials.
• Account information: your email address and sign-in identity if you sign in with Google.
• Usage information: pages viewed, device and browser type, and approximate location derived from your IP address, collected through cookies and similar technologies.
• Content you choose to share: product reviews, photos or videos you upload with a review, and messages you send us on WhatsApp, email or Instagram.

Why we use your information

• To process, make, pack, ship and deliver your order and to keep you updated about it.
• To handle returns, replacements, refunds and customer support requests.
• To operate your account, wishlist and cart.
• To improve our products, website and service quality.
• To send order-related messages, and marketing messages only where you have asked for them. You can opt out of marketing at any time.
• To prevent fraud, misuse and to meet our legal and tax obligations in India.

Who we share it with

We do not sell your personal information. We share it only with partners who help us run the store, and only to the extent required:

• Delivery and logistics partners, to deliver your parcel and provide tracking.
• Payment gateway partners, to process your payment securely.
• Technology providers who host our website, database, media storage and email/messaging services.
• Government authorities or law enforcement, where disclosure is required by applicable Indian law.

Payments

Payments are processed by a PCI-DSS compliant payment gateway. Your card, UPI, wallet or net banking details are entered directly on the gateway and are never stored on our servers. We only receive a confirmation of success or failure and a payment reference.

How long we keep it

Order, invoice and tax records are kept for as long as required under applicable Indian accounting and tax law. Account details are kept while your account is active. Support conversations and review media are kept while they remain relevant, and are deleted on request unless we are required to retain them.

Security

Your data is transmitted over encrypted HTTPS connections and stored with access controls that restrict who in our team can view it. No system can be guaranteed perfectly secure, but we take reasonable technical and organisational measures to protect your information.

Your rights

• Access a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your account and personal data, subject to records we must legally retain.
• Withdraw consent for marketing messages or optional cookies at any time.
• Raise a concern with our Grievance Officer if you feel your data has been mishandled.

Children

Our store is intended for customers aged 18 and above. If you are under 18, please shop only with the involvement of a parent or guardian.

Changes to this policy

We may update this policy as our business or the law changes. The updated version will always be published on this page with a revised date.

Contact us about privacy

Email crochetcorners.official@gmail.com or call +91 74278 80073. Our studio is based in Jaipur, Rajasthan, India.